Leaders are often judged by how well their actions align with their words.
It’s a pretty good measure, and leaders who get this combination right usually come off as authentic and about the work. But it’s the leaders that listen first who are the ones that reside in a truly special place that separates them from the rest.
Simple, right? Listening. We do it all the time, or at least most of us think we do.
I mean, you’ve got the hardware, are super bright and well intentioned.
So why is it that 99.99% of the time (not statistically proven, btw), communication breakdowns, missed deadlines and disagreements occur?
It begins and ends with listening and it’s not just with your ears.
Listening is a powerful business and life skill that is often overlooked and not practiced nearly as much as it should be. Especially now, in the post information age where everyone is armed with a phone, a snappy social media profile and an opinion to go along with it.
But let’s not be so critical. Listening is hard.
Simply put, communication is like a tennis match. You speak to me, I listen, then I respond. It works on paper, every time, but not so much in real life.
But with some daily practice, you’d be surprised what happens when you open your ears, open your eyes and close your mouth.
So how can you develop this critical skill? Here are 3 practical ways, with degrees of complexity!
Difficulty level: Easy.
Difficulty level: Hard.
Difficulty level: Medium.
One day, we were in our first discovery meeting with a potential new business partner.
As we were meeting, I asked the other person to repeat what they just said, since I wanted to absorb the information and confirm understanding.
Harmless enough, I thought.
There was a moment of silence.
Then after the pause, the other person sighed (no kidding) and said, ‘I don’t like to repeat myself.’
And right there, I knew where this meeting was headed.
What I interpreted was a bit of ego and a level of high handedness.
I know he was highly skilled, and I am sure he’s a good person, but with a simple breath (his sigh), the pause in his speech pattern and his verbal response, it was a deadly enough combination that snuffed out any further discussion.
The moral of this story? (Hint: Don’t be that guy.)
Listening is hard, no question.
But with a little practice, you will begin to see and learn things that were always there, but you failed to notice since you were so hung up on listening to yourself!
We look forward to seeing our friends, clients and colleagues at the Continuing Education Association of New York’s 50th annual conference, in Saratoga Springs, NY on November 17-19.
Congratulations, CEANY on achieving this incredible milestone!
This year, Bounce will present with our client, Christine Zagari-LoPorto from Kingsborough Community College, CUNY. Together, we created Future InSight; a workforce discovery tool designed exclusively for adult and professional adult learners seeking guidance and answers about career pathways to map their career goals.
Amit Chitre is hands down a messaging master, media relations expert and an absolute pleasure for us to partner with on Bounce projects.
Amit launched R3 Communications because he believes in the power of words and effective communication. He brings decades of experience to all his projects having honed his skills as a TV news reporter, PR agency executive, and communications lead for an international non-profit.
Specializing in healthcare and education, Amit has helped local school districts and universities to healthcare and non-profits with strategic communications counsel.
Not sure how your message is landing with your audience? Maybe it’s time to give Amit and the team at R3 Communications a call.
Thank you for your readership! It’s readers like you that keep us sharing new editions of Bounce Ahead each month. We appreciate you ❤️ .
Would you share this edition of Bounce Ahead with someone who would enjoy it?
Accelerate your healthcare brand’s growth with this thought-provoking email series on key topics.
Repurpose. Refresh. Recycle. 3 simple “R’s” to remember ways to extend the life of your existing content. Read More
Right now, businesses, large and small, must re-examine how they are communicating to their customers of course, but also to their employees. Read More