How many times have you visited a website and landed on a site that is poorly designed, not intuitive to use, littered with typos, broken links, and not optimized for mobile? How long did you stay on that site and what impression did it make? Read More
As we emerge from ‘it,’ it now feels right to me to share a few tips on how you can use language, and in this case, internal business communications, to welcome your (weary) teams and employees back from COVID shutdown. Read More
When planned correctly, you can create an authentic (and strategic) approach to spread the love to your very best customers, all year long. And that my friends, is precisely what this month’s message is all about. Customer loyalty programs to demonstrate that you love your customers right back. Read More
If you are reading this, congratulations! You made it to the end of 2020. Under normal circumstances, this would not matter that much…but these days, it is a badge and your stripes have been well earned. So, party it up since this year, just placing gets an award. Read More